Appliance Repair Questions? Ask a Technician for Answers ASAP
Ok. Let me check that out for you.
How old is this unit? I need to know if it is older than 1 year because you will have to open the unit up for repairs and if it has warranty, opening it will void the warranty. Let me know.
Are you pretty handy? If so, look on the botXXXXX XXXXXp of the kick panel under the door. There will be 2-4 screws in the lip of that panel. Remove the screws and push(or bump) down on the panel. It will come off completely so be ready to catch it. On the inside of the panel there is a troubleshooting guide with error code readings just for your unit. Look up error code 19 and tell me what it says for your unit and I will get you the info you need for the repair. Also, open the door of the washer and get the model number off of the sticker if you can. That will make parts ordering and referencing the unit easier.
Not on the control panel. The panel under the washer door. It will be closest to the floor(or pedestal if you have one) and the screws will be on the botXXXXX XXXXXp facing forward. Watch the first part of this video:
It will show you the panel and how to remove it. Ignore the rest of the video.
I am here. Network went down on my end and just came back up a few minutes ago.
The long drain error means there is something inside the pump area and it will need to be cleaned out. All water in the machine will come out when you take the filter out of the pump. You should already be able to see the pump and the handle on the front of it. Turn the handle to unscrew it and check what is in the cleanout. Let me know what you find.