Dear Whirlpool Service Representative
I have a Whirlpool LA 9680 XWN 1 model washing Machine. The machine is approaching 19 years old. Three days ago I ran a load of laundry through, and when I started to take the clothes our to dry I notice the clothe were very wet. I first guess was the spin cycle did not pump out the water so I reset the dial. The clock dial had gone completely around during the washing attempt, so I don't think the problem is related to the timer. I checked in several modes of the wash cycles and quickly noticed the agitator was not turning.
When I started the load of laundry I did not note if the agitator was working, so can't say that it worked for that load of laundry. The pump does work and pumps water our, but the unit will not agitate or spin. I notice that the motor was making a strange sound, and wondered if the belt had broken. I am old enough to remember washing machines w/ belts. I come from a family that historically fixes our appliances, cars, etc. When I took the back off the washer this morning I could not find a belt, and wondered if this machine is gear driven?
There was no indication that the machine had a problem before the fateful day (Friday, February 3).
I am trying to determine what is the problem, and what is the solution. Depending on what the problem is, and the age of the unit, I am trying to determine if it is time to let the wife pick out a new unit.
I thought you Whirlpool guys waited for something to go wrong. Looks like it has.
Thanks in advance for any help you can provide.
George M. Jett
Waldorf, MD 20603