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Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.
what you have is a clogged defrost drain. you need to remove the back panel in the freezer behind your food and take boiling water and pour it over the ice under the evaporator coils until the ice has all melted and the water flows freely down the tube into the catch pan under the refrigerator, this is a common issue on these, you need to remove panel # XXXXX on this diagram.