How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

Earlier today, I communicated with Bryan (TN) regarding my

Resolved Question:

Earlier today, I communicated with Bryan (TN) regarding my GE microwave. The fuses have checked out OK with a meter, however, I have replaced them with new ones anyway. That still has not corrected the problem. Is there anything else I can check before taking it down and going to a repair shop?

Submitted: 4 years ago.
Category: Appliance
Expert:  Bryan replied 4 years ago.

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.


Hi this is Bryan, the fuses checked good so you have a voltmeter that's good, you need to locate the thermal fuse next, it is usually located on the roof of the oven where you remove the grill, it should be right in there on the roof of the microwave, if you click this blue link it will take you to the diagrams and the thermal fuse is number 44 on the diagram. it's kind of buried in there so you have to get to it but usually you can get to it through the grill, worse comes to worse if you have to take the microwave down you can remove the cover to get to it, I was hoping it was just the fuse but the only other thing that would cause this to be completely dead would be the thermal fuse. Thanks, Bryan

Customer: replied 4 years ago.
Thank you Bryan. I will check it out and let you know.
Expert:  Bryan replied 4 years ago.
Okay great, I'm on and off today so just leave a message and I will get it but I usually check in every 15 or 20 min. or so, there's not many other things that can cause this if the light is out when you open the door then obviously it's on the in-line somewhere because if it was a board or something of that nature the light inside would still come on when you open the door, the thermal fuse most likely the issue if the fuses weren't. Thanks, Bryan
Bryan and other Appliance Specialists are ready to help you

Related Appliance Questions