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Tech Michael
Tech Michael, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5404
Experience:  20+ years exp. repairing all types of home appliances, Computer repair
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have a sharp microwave model R402jkf need steps to defrost

Customer Question

have a sharp microwave model R402jkf need steps to defrost frozen chicken. I tried to press defrost and entered 4.0 lbs. pressed start and nothing happens.
Submitted: 2 years ago.
Category: Appliance
Expert:  Tech Michael replied 2 years ago.
Hi,
I would be happy to help you with this problem.
Does your model have a food select button?
Thank you
Customer: replied 2 years ago.
yes, under defrost button item 4 is bone in poultry. i pressed 4 and screen displays defrost lbs. I press and enter 4.0 lbs. nothing happens when i press start.
Expert:  Tech Michael replied 2 years ago.
Try entering the weight first if you can, then poultry, then start.
Thanks
Tech Michael

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Customer: replied 2 years ago.
pressed 4.0 first then defrost then start. display shows error. then tried- press defrost first tnen4.0 then start and display flashes error.
Expert:  Tech Michael replied 2 years ago.
Hi,

Did you press 4.0 then poultry, then start?
Thank you
Customer: replied 2 years ago.
cannot press poultry only can only enter #s in display window

1 ground meat
2 steaks/chops
3 boneless poultry
4 bone in poultry
Expert:  Tech Michael replied 2 years ago.
Have you tried any of the other defrost fuctions ?
Let me know what happens when you do.
Also make sure the unit will come on when you start the microwave normally
Than you
Customer: replied 2 years ago.
cook cycle works. cannot stay online any longer how do i continue at a later date? can I get a operation manual for my model microwave?
Expert:  Tech Michael replied 2 years ago.
I will send you one on here.That should take care of the trouble Im sure its just a matter of what to press

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Customer: replied 2 years ago.
I will accept answer after my microwave works.e-mail me instruction manual so I can follow instructions for defrosting and other features. I will be happy to pay for print copy to be sent to me.
thank you for your time
sincerely,
jim
Expert:  Tech Michael replied 2 years ago.
Thats fine thank you, there will be no charge for the manual

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