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Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.
can you get us the full model # ?
purchased washer & dryer same day so don't which of these numbers is for which.
Model WTW4850xq0 Serial C12020168
Model WED 4800XQ0 Serial M147 21959
There is no balance switch on this machine that I can find, after some research though the lid switch is gonna be the issue, the latch, you will need to replace this when these get out of balance they break the switch, you can order it at the following link, http://www.repairclinic.com/PartDetail/Door-Hook/W10404050/1938607?modelNumber=WTW4850XQ0
and if you click this link it will take you to all the diagrams, http://www.appliancepartspros.com/partsearch/model.aspx?model_id=5544676&diagram_id=29376515 thanks and best wishes, Bryan
okay I just got your reply before I sent all this, this should still be under warranty then so that's good, there's nothing you can really do short of replacing the switch to get it to run at this point anyway, there's no use in you paying for however so I would definitely call for service right away and have them take care of it. Thanks very best wishes, Bryan