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gst85
gst85, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3972
Experience:  i have over 15 yrs experience in home appliance repairs and installs
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duet washer leaving clothes really wet

Resolved Question:

duet washer leaving clothes really wet
Submitted: 5 years ago.
Category: Appliance
Expert:  gst85 replied 5 years ago.

gst85 :

hi,is the tub rotating in the spin cycle?

Customer:

yes but the wife says it making a funny noise when it starts

gst85 :

ok do you know if its fully draining?

Customer:

i dont see water in the tub but the sweatshirt is soaking wet

gst85 :

ok,when you run into this problem ,which sounds like the mcu

gst85 :

motor control unit.

gst85 :

it controls the speed and direction of the motor

Customer:

it goes both direction but doesn't seem to spin fast enough i guess

gst85 :

that would be the problem.

gst85 :

if youd like i can provide with a price and part number

Customer:

is it hard to replace and can i check it out

gst85 :

not so hard to replace there is not really a way to test this part.

Customer:

do you know what they cost?

gst85 :

i can get you a price .are you able to get me the part number?

Customer:

not right off

gst85 :

ok no problem

Customer:

if it wasn't draining all the way would there be water visible?

gst85 :

price is $195.80.that is correct

gst85 :

what i would recommemd first is check the filter

Customer:

is that at the pump?

gst85 :

it it part of the pump

gst85 :

you can access it by removing the front panel

Customer:

ok now what?

gst85 :

this problem is usually the motor control unit.

gst85 :

i would suggest that be replaced

Customer:

where do i find the part number so i can pick up one

gst85 :

you would need to just get the model number to order any part that you need for your model.

Customer:

do i just hit accept now?

gst85 :

pressing accept is how i get paid

gst85 :

if you have no further questions

gst85 :

thank you

Customer:

thank you i think?

gst85 :

your welcome

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