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According to what I've read online, this is a common problem in LG fridges and in fact is a defect in the motherboard's communication with the fan relay, causing it to shut off prematurely, interfering with the auto defrost. I have read many instances of people having to empty and dismantle the back panel of the freezer and defrost a large chunk of built-up ice manually, then reassemble--this is beyond my DIY capability and time availability, frankly.
I have a home warranty company which is pretty clueless--originally they sent me to a service that does not even work on LGs, and when they finally did connect me with a company that services LGs, the tech that was sent did not seem at all knowledgeable.
My home warranty company wants to say that the problem is the icemaker, so they don't have to cover it; from what I've read, LG's support is very shoddy even though this is a common problem, and I'm faced with a huge amount of work and mess (with two small kids at home), a huge bill--or both--and a potential fight on my hands to get any of this covered by either LG or my home warranty company. Do you have any suggestions on how I might best communicate with the folks involved in order to get the issue fixed?
I live in the Dallas metroplex; specifically Plano. Finding qualified service people can be a challenge in a market this big. Any suggestions as to how I should go about my search?
And one more question: since it seems inevitable that I will be purchasing a new refrigerator soon (GRRRRRRR...my grandmother's was still running 27 years after she bought it and this piece of junk is less than 4 years old!!), what brand/model would you recommend?