How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I was given a Danby freezer which is fairly new and worked

Resolved Question:

I was given a Danby freezer which is fairly new and worked well. I can't seem to get it to work at all. It doesn't seem to get cold no matter what setting it is on. I am hoping it is a simple fix otherwise I will call a repair man.
Thank you
Darlene Logan
Submitted: 4 years ago.
Category: Appliance
Expert:  Bryan replied 4 years ago.

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.


Can you tell if the compressor is actually running? Can you feel it and tell me if it's hot warm or cold? Also is it vibrating or is it just the fan that's running?

Customer: replied 4 years ago.
I am really not sure. Right now it feels cool and is humming - it is vibrating slightly. The floor feels warm under the motor.
Expert:  Bryan replied 4 years ago.
Okay that's not a good sign if it feels like it's vibrating slightly it means it's running. This is most likely a Freon issue which is actually a sealed system issue and would need to be addressed by an HVAC technician by law. You most likely have a Freon leak. Sometimes it can be a simple leak to fix others it could be very expensive so you need to have an HVAC technician look at this unfortunately. You will put gauges on it and check the Freon, that's about all you can do at this point, sorry for the bad news, thanks, Bryan
Bryan and 3 other Appliance Specialists are ready to help you

Related Appliance Questions