Appliance Repair Questions? Ask a Technician for Answers ASAP
I am having a small issue with my washer. And need some help. I really suspect the problem is a clogged drain filter, but before I dig into it I want to make sure I am doing it right. Help
I want to make sure that I do not void my warranty. otherwise it would already be in peices.
oK i WILL TRY
Are you just getting that code
No what do you need.
It also is not draining
Have you unplugged the machine and plugged it back in
Does the code come up right away or can you press cancel to try and pump the water out
It will run for about 10 minutes then will shutdown and give the error code.
Is there water in it now
Takes the sandard 8 minutes afterward to unlock the door
how much water is it up the door like an aquarium
no I scooped most of it out.
But it was up to the door
Do you have a drain/spin cycle on your unit
yes. Tried that same error code.
I even found out that I can deactivate the rinse cycle.
Ok do you have tools? Torx bit driver?
If you close the door and start a drain/spin cycle do you just hear a low hum from the bottom middle of the unit
Have not paid attention to that. I can go check.
Ok check that out now
sound the same on the start up then it is quiet
what was the last load you did before this happened
There is no hum
my sons washed a load with a comforter in it.
you are going to have to take the back off your machine.
will that void the warranty
They will not cover a clogged button trap under warranty
If some of the comforter came out and clogged up the drain pump that is most likely your problem
So I have to access this from the back.
Unfortunately they changed the design and now you have to get at it from the back
Tell me what I need to do so I can start. The washer is in the basement. Also that thing is heavy.
Yes you need to remove the back and then unscrew the large plastic cap off the pump. When doing this there will be a lot of water pouring out so you will have to either try and pinch the attached hose or let it come out. Make sure you have the unit unplugged before doing this.
I will return then
I will be going off line in about 20 minutes
will you be done for the day
I will be back on line in the afternoon. Did you get it off?
part of it. I have a couple screws that are a t an awkward angle based on the wall and I am lokking for a socket that will work.
Can you move it away from the wall to get more room
Just try and get it I will wait
I have moved it about as far as I can. I can take care of it then contact you in the afternoon.
I should be able to get most figured out.
Once the back is off you should see this
this is the pump assy Part #10 is the part you will unscrew with your hand
Thankyou knowing it is in the back is what I really needed.
I will accept. Can you check back tommorrow
the catch will come out and you will probably find it clogged with debris. Remove all of the stuff and then put it back in. Before putting the back back on test it briefly to make sure the pump turns on and runs. Start a cycle then stop it after a little water runs in and try and cancel it to see if the pump drains the water. If it does you should be all set.
Should I accept now or do you want me to wait till tommorrow.
Yes I will check back tommorrow and remember Bonuses are always great:))
You can do whatever you would like.
I will help you either way:)
You can only access it from the front. I'll work on it tommorow.
After removing the front I was finally able to open and clean the filter. That did not fix it.
I called in an expert. He said the pump was bad, but was not authorized to work on it. So I called up and had someone come in to replace the pump who would work with the warranty. He found a stick stuck in the propeller. I am glad the pump wasn't bad, but expensive. I can't wait till the warranty has ended.