Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.
Can you tell me how much water is in the bottom at the beginning of the cycle after this fills before it starts to wash? Also that model number is XXXXX can you open the door in this should be a tag on one of the side walls and get me the full model number? To test the water start the machine on a regular cycle and wait for it to fill in once it's full open the door and tell me in inches how much water is in the bottom. Does it reach the heater? Thanks, Bryan
Good call. There is barely an inch measured at the low point. Needs another inch to cover the heater. I'm guessing the float is inside that little plastic cover on the front left?
Sorry for the confusion, I took the cover off the float and added water manually until the the float switch opened. That put the water level just to the bottom of the heater. I didn't know if it should be fully submerged. I think if it were water would come out when the door was opened.