How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12028
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

This question involves a Frigidaire "affinity" electric dryer

Resolved Question:

This question involves a Frigidaire "affinity" electric dryer with following identification numbers

Model AEQB6400FSO
Serial# XD91002189

In March of 2011 the above dryer failed to operate when activated so we contacted a local appliance repair company. They replaced the control unit, listed as part#134557200 on their invoice, and it again functioned in a normal manner. The technician commented that the control unit had been subjected to a power overload and asked if we had any electrical interruptions recently. Yes, we had.

The day before we were without any power for about 10-hours while Edison repaired some wires and poles damaged by a snow storm. I contacted Edison and while they acknowledged that they had been repairing the power lines just prior to the failure of the dryer, their letter states that "snow caused an overhead cross arm to break, and primary conductors to fail. This incident would have caused the high voltage you experienced, and was out of our control."
They denied any responsibility.

In November of 2011 we had a similar power outage for 8-hours, and upon reconnection, the same control unit failed and we had it replaced by the same local appliance repair company. The technician's diagnosis was the same as the first time. Edison's response was also the same.

My question is as follows:

Since the dryer was not in use at the time of the electrical "high voltage" that we experienced, could Edison's evaluation be accurate?

Since I have both failed control units is there someone somewhere who can evalute them and determine that they we in the "off" position when they failed?

What can be done to prevent this occurence in the future? Must we immediately disconnect the dryer whenever we experience a power outage, and wait for power to be retored before reconnecting?

Anxious for your reply
XXX@XXXXXX.XXX XXX@XXXXXX.XXX
XXX-XXX-XXXX
Submitted: 2 years ago.
Category: Appliance
Expert:  Bryan replied 2 years ago.

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.

 

The best thing you can do is put power surge protectors on these, they sell in that plug-in for the washer but for the dryer you would need to buy the one that goes in the breaker box, they have special 220 breakers that are similar to GFI breakers and if something goes wrong with the power or you get a Spike or a surge it will kick off before it gets to your dryer, this is something however that should be done by an electrician, they have access to these and is also in your main power box which it's not a good idea for you to be playing around in less your an electrician, that's what I would suggest for you, thanks, Bryan

Customer: replied 2 years ago.

Hello Brian,

 

I was told that such surge protectors do not exist for 220. Live and learn. Before I push the green accept button, can you tell me if Edison's evaluation is a valid possibility, even though the dryer was turned "off"?

 

Thanks for your help and your $30 will be on the way when I get your reply.

 

Tony

Expert:  Bryan replied 2 years ago.
Well they do have 220 surge protectors, but they are for the circuit breaker box themselves not something you plug in like you do on the computer or something like that they are very different they are actually in the box itself. And yes the high voltage spikes Edison was talking about is a very common issue, especially if two wires cross when they come in contact they can send a power surge right into your home I've seen the thousand times, the thing is even with the dryer shut off there still power going to the controls and any kind of real Spike will just bypass any switch and go directly to the power board, electrician is your best bet to get a surge protector installed. You can call around and I'll tell you, I know they sell them here at Williams electric, not sure if you have any of those in your area, hope I've been helpful though, thanks, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12028
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 3 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.