How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tom Johnston Your Own Question
Tom Johnston
Tom Johnston, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8007
Experience:  20 years experience
14207197
Type Your Appliance Question Here...
Tom Johnston is online now
A new question is answered every 9 seconds

My Duet front loading washer will not start a wash cycle and

Resolved Question:

My Duet front loading washer will not start a wash cycle and the code "F-22" appears in the time remaining window. Also, the door remains locked. I have tried the "rinse-drain" cycle to no avail. I have also disconnected the power and re-connected. Are there any other troubleshooting secrets or is it time to call a serviceman?
Submitted: 4 years ago.
Category: Appliance
Expert:  Tom Johnston replied 4 years ago.
Hi welcome to just answer my name is XXXXX XXXXX i will be helping you today with your problem.

The error is a door lock error the lock has failed and needs to be replaced.

If this has been helpful please press accept.Smile
Customer: replied 4 years ago.
I am very mechanical in nature. Can I order and replace this item, or is it a repairman type of repair.
Expert:  Tom Johnston replied 4 years ago.
You can do it. Just remove the front of the boot seal from the front of the washer. Unscrew the two screws that hold the lock unplug the wires and pull it out through the front.
Customer: replied 4 years ago.
Unfortunatly, the door has remained in the "locked" position, even with the power off. What now
Expert:  Tom Johnston replied 4 years ago.
Unplug the washer remove the front lower panel. Then reach up to the lock there is a tab to pull that will unlock it.


If this has been helpful please press accept.Smile
Tom Johnston and 2 other Appliance Specialists are ready to help you