How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Barry G. Your Own Question

Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 5947
Experience:  27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
Type Your Appliance Question Here...
Barry G. is online now
A new question is answered every 9 seconds

I have a GE Model PSS27SGNA-BS refrigerator and the temperature

Customer Question

I have a GE Model PSS27SGNA-BS refrigerator and the temperature remains around 32-34 degrees even though the stat is set to 43 degrees. Would this be a defective stat or could it be something else?
Submitted: 2 years ago.
Category: Appliance
Expert:  Barry G. replied 2 years ago.
Hello my name is XXXXX XXXXX thank you for choosing our service.

Open the fresh food section door for 2 minutes. Does the air flow at the top rear then stop flowing in?

Barry
Customer: replied 2 years ago.
Are you saying to open the fridge door for 2 minutes and listen(watch) for fan to stop??
Expert:  Barry G. replied 2 years ago.
There is air that cools your refrigerator that blows over from the freezer powered by the freezer fan, thats where all of the cold in the fresh food section originates. And regardless whether or not the fresh food circulation fan stops working the damper that stops the air flow from the freezer must close or the air is going to continue to flow in. That damper is also powered by the main board which takes temperature readings from a thermistor in the fresh food section. The main board also closes that damper when the door is open for a couple of minutes.

According to the description of your problem the damper will be most likely stuck or broken, that is very common with this model.

The red arrows indicate the parts that need to be removed and the blue arrow shows the foam housing the damper is in.

Once the fridge gets cold enough the damper is supposed to shut. This does not mean the unit shuts off, it will continue to run until the freezer gets to the temperature it is supposed to be. If the damper stays open then that air continues to circulate over to the fridge.

UNPLUG THE UNIT
You will need to remove everything from the fridge including the shelves and drawers. Remove the light cover and fixture. Go to the rear wall and remove the cooling tower on the rear wall. Then you can access the damper. Once get it off see that it opens and closes with your fingers. Or if it is broken.

The damper comes as an entire assembly and cannot be purchased any other way. The part number is XXXXX That is a factory part number you can shop anywhere with. One place that has it online with a picture you can look at is LOCATED HERE.

If you do not find that damper broken please let me know.

Barry
CLICK TO ENLARGE


graphic
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 5947
Experience: 27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
Barry G. and 3 other Appliance Specialists are ready to help you
Customer: replied 2 years ago.
It took awhile to remove food, parts, find damper broken and reassemble then clean but I've got it done It appears you were tight on the money, thank you very much. Happy new year
Expert:  Barry G. replied 2 years ago.
You are very welcome, thank you for the opportunity.

Happy new year!

Barry

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.