It's running now. Should I just open the door and look?
Okay and you say this is cleaning okay? No problems with the cleaning at all correct? You may need to clean further down than just the screen and filter. There could be something in your sump assembly below that screen, I am going to send a video to show you how to take this apart, this is basically a video on a machine that's not draining correctly but it shows you how to get down inside the sump assembly and check for any foreign objects that may be down in there, click here , if there is nothing down in the sump assembly your pump will need to be replaced, the impeller on the pump is probably strip on the shaft or getting loose and you cannot replace just the impeller you would need to change the pump. I hope this helps, thanks,
one more thing I would try, since this is running and cleaning, I would add about a gallon of water to the bottom of this and see if it quiets down some, low water levels can also cause it to be loud, let me know if that quiets down.
I watched the video. When I cleaned out the filter (last week), I found a small screw with a spring--not sure if this is the one the video wanted me to remove.
Since it's running now, I'll need to wait until it finishes.
IF it ends up I need a new pump, is this something we can do ourselves or do I need a service man?
It will probably be an hour before it finishes--do I just keept this window open--or is there a way to get back to you??
I haven't been able to get to the pump area because it's running so the sound hasn't changed.
I'll leave this open --
We took it apart--nothing really there. We ran a bit again--still noisy.
So, I guess we need a new pump. I'll call the serviceman and tell him that's what you think. Thanks for your help.