How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

We have a GE Profile refrigerator, Model No. PFS22SISBSS, 5

Resolved Question:

We have a GE Profile refrigerator, Model No. PFS22SISBSS, 5 years old. We had a long power outage here in Pasadena, CA, for probably 10 hours. There has been power, now, for 4 hours, but the refrigerator is not cooling in either top or bottom. On the controls, the freezer temp. reads -47 and the refrig temp. reads -43 and I am unable to set the proper temperature using colder or warmer pads.

There is a ticking sound like a clock, and frequent clicks as if the refrigerator is trying to turn on, but nothing happens. How can I get it working again?

Thanks for your help.
Bill Craig
Submitted: 4 years ago.
Category: Appliance
Expert:  Bryan replied 4 years ago.

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.


Good afternoon Bill, well obviously not to good for you I'm sorry to hear, when the power went out there was probably a spike or a power surge find when he came back on in it is blown your main power board in the refrigerator, this is very common and that's the clicking you hear in the back it's the board relays trying to start the fans and compressor and all the other functions on the refrigerator, this is the board, these are extremely vulnerable to power outages and power spikes, in fact GE has had to redesigned these boards four times because of failures this board is located on the back of your refrigerator behind an 8 x 10" cover, if you pull a refrigerator away from the wall you will see this cover, you need to order and replace this board, the part number of the board is, WR55X10942 in case you have a local supply house still open in your area they will have this board these are very popular boards in every supply house carries them, if you cannot purchase one at a warehouse near you can order one on line at the following link, this will take care of your issue, thanks and very best wishes for a happy holiday season, Bryan

Bryan and 3 other Appliance Specialists are ready to help you

Related Appliance Questions