How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles Your Own Question

Charles
Charles, Engineering Contractor
Category: Appliance
Satisfied Customers: 2061
Experience:  Install, repair and trouble shoot
26609390
Type Your Appliance Question Here...
Charles is online now
A new question is answered every 9 seconds

My Kenmore washing machine will not start.... it will not fill

Customer Question

My Kenmore washing machine will not start.... it will not fill with water, nothing, it does not even hum when you start it. I checked the lid switch... i can hear it click when its depressed.... any thoughts
Submitted: 2 years ago via PartSelect.
Category: Appliance
Expert:  Charles replied 2 years ago.

Hello, and thanks for your question! My name is Charles and I am happy to assist you today!!

Do you have any lights come on ??

Customer: replied 2 years ago.
no
Expert:  Charles replied 2 years ago.

Can you check the outlet to make sure you have power??

Or you can just check the breakers, normally you will at least get some lights on the washer. If the outlets have power then I will be able to start narrowing it down for you,

Charles

Customer: replied 2 years ago.

Did that... i plugged my washer into the same outlet as my dryer thats working...

Expert:  Charles replied 2 years ago.
Ok, thanks. What is the model of the washer?
Customer: replied 2 years ago.
mav6457aww serial # 10059458cr
Expert:  Charles replied 2 years ago.

Hello again,

It sounds like the lid switch fuse has blown or the main control board has gone bad.

How old is your washer??

Customer: replied 2 years ago.
Not sure...its my sisters... i'm trying to fix it for her....gotta be more than 5 years... I looked for a fuse and could'nt find one. I noticed on the wiring diagram that it could be equipped with a 10a fuse but could'nt find one...where would it be located?
Expert:  Charles replied 2 years ago.

The fuses are located in a couple of places. Most of the time they are located on the control panel (behind the knobs) the lid switch will be located under the top of the washer. Locate the place on the washer where the small switch hole is on the washer and it will be under that.

Thanks again,

Charles

Customer: replied 2 years ago.
So it does have a fuse? I could not find any in the control panel. I know where the lid switch is, is it under that?
Expert:  Charles replied 2 years ago.
Yes, its a direct contact switch. The other place to check would be to follow the power cord into the washer and if there is one it will be along that area.
Customer: replied 2 years ago.
I checked this washer over good.... did not find one fuse..... checked from the power cord to the lid switch to the timer....no fuse.... removed the lid switch, looked under there... nothing.... opened up the control contactors in the panel behind the knobs... nothing.... any thoughts?
Expert:  Charles replied 2 years ago.
The only thing left would be a problem with the control board. Does it look scorched anyplace??
Customer: replied 2 years ago.
I do not see any scorch marks anywhere in the control panel..... when you say control board, do you mean the timer? I found out that this washer is probably 10 - 12 years old.....
Expert:  Charles replied 2 years ago.

By control bard i mean the main board that everything else plugs into.

Follow the power cord again and it should to the control board.

Customer: replied 2 years ago.

When I look at the parts schematic I do not see a control board listed. When I follow the power cord it plugs into the lid switch and then to the Timer and then into the various control knobs.... nothing that says "control board"

Expert:  Charles replied 2 years ago.
You need to check the lid switch then. You can use a volt meter to see if you get power on the other side of the switch.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.