Hi, my name is Chas, I am hoping that I will be able to help you with your problem today..
How long have you had it turned off for?
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Have you tried pushing in on the door and then pushing the lever over?
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Hi Chas has opted out do you have a model number on this unit?
It may lift off because I can lift the very top to replace bulbs. It's hard to see if the whole
top lifts off. The back part of the stove is flush against the wall but I think the backing may come off.
Yes this does have burners but I can't lift the top because the lever is attached to the top. It seems like its connected.
this is a problem because you cant lift the top with the door locked, unfortunately will probably need a tech to get this open for you, we are not there and I have no idea how to tell you to proceed this point, because I have no idea what kind of setup it is, sorry, that's about all I can tell you at this point, you seem to have tried all the things I would've told you to try like restarting the self clean cycle and all that so at this point you don't want to do anymore damage to the latch assembly, wish I could've done more, thanks, Bryan