How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Phil Your Own Question

Phil
Phil, Shop owner
Category: Appliance
Satisfied Customers: 5229
Experience:  Degree, Mech. engr. shop owner. 51 years experience
Type Your Appliance Question Here...
Phil is online now
A new question is answered every 9 seconds

Our oven is AKG659/01 - installed in our home by the builder

Customer Question

Our oven is AKG659/01 - installed in our home by the builder 5 years ago.
We are retirees and are away frequently, hence our oven has not been over used. Each time after use I wipe with cloth to remove any spillages. Last week I noticed what appeared to be a stain, I had the week before heated up a shepherds pie and the gravy had spilt out, I must have not wiped it off that day. I washed the bottom of the oven with warm water - stain still there, I felt it with my nail and thought it to be gravy. I then took out my plastic spatula to scrape off what I thought was gravy, when I wiped the surface I could see it is the baked enamel that is coming off and had not been a gravy stain I had missed previously. You can see the steel where I have wiped. I realise our warranty period has expired, but surely an oven so young should not have baked enamel coming off. In our previous home our oven was over 15years old, home sold with oven looking as new, and certainly showing no signs of enamel peeling. We think this must be a product fault and would appreciate your comments. We have spoken with a retailer who said this should not be happening and must have been a fault during baking proceedure. I have telephoned the local service dept here in Perth to be told enamel cannot be re surfaced but they would come out and look at the oven at a cost of $110 for the first 15mins, which I cannot justify, also not afford, only to be told 'sorry cannot help you'. Many thanks Pat & GorXXXXX XXXXXsom
Submitted: 2 years ago.
Category: Appliance
Expert:  Phil replied 2 years ago.
All work to be done by qualified person. WE KEEP GOING UNTIL YOU HAVE THE INFORMATION YOU NEED. I must come and go. Be patient. This is step ONE.

Hello, unfortunately over 90% of these type items are made overseas now, mostly in China or India or Taiwan

These are not built to the old line USA standards in many but not all cases, and they sell for a tiny fraction of what US made products used to cost... possibility seems to be the rule of the day.


You can fix it though, paint and hardware stores carry small bottles, like fingernail polish, of porcelain repair epoxy.

that works pretty well

don't try to brush it on

just lay a fat drop of it over the damaged area and let it alone for a day or so

it will be almost as good as new, maybe better,


Please click the big GREEN accept button if this does it for you, then if you have any follow on questions I can address those on the same nickel

Thanks

Phil

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.