model # XXXXXXXXXX
Refrigerator is working fine !!
probelm is with the freezer its working but not freezing like no ice it show 24 degree its should be -5 normally
its cold but ice or frost
you might want to look at it and clean it ,that will make it not cool properly .
I do not think it is a refrigeration issue when the freezer temp is 24 degrees.
Take a vaccum cleaner and clean the coils .
this should be done atleast once a year .
ok ,good luck .
and thank you