How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Barry G. Your Own Question

Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6163
Experience:  27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
11179659
Type Your Appliance Question Here...
Barry G. is online now
A new question is answered every 9 seconds

Our Whirlpool Refrigerator ice maker has stopped making ice,what

Resolved Question:

Our Whirlpool Refrigerator ice maker has stopped making ice,what could the problem be?
S106626662
Submitted: 2 years ago.
Category: Appliance
Expert:  Barry G. replied 2 years ago.
Hello my name is XXXXX XXXXX you for choosing our service.

Does your ice storage bin mount on the freezer door, or inside the freezer like a big shelf on the top?

Barry
Customer: replied 2 years ago.
inside the freezer
Expert:  Barry G. replied 2 years ago.
Thank you, XXXXX XXXXX ejector blades in the ice maker pointing in the direction as the picture below, that is home position for that ice maker? I know the ice maker in the picture is different but the ejector blades are pointed out and thats what I need to know.

Also is the ice maker mold empty?

Barry
CLICK TO ENLARGE
graphic
Customer: replied 2 years ago.
Is ice maker mold the bin for ice.? That is empty. Where is the pictire you sent me located. I am on the phone with my helper ho is at the location with the refrigerator.
Expert:  Barry G. replied 2 years ago.
Ah ok, the picture is just below. Click on the image.
Barry
CLICK TO ENLARGE
graphic


Customer: replied 2 years ago.
Where on the refrigerator is this image located?
Expert:  Barry G. replied 2 years ago.
In the freezer. Its a picture of the ice maker.

Barry
Customer: replied 2 years ago.
We took the cover off the ice maker , there is a dial yhat says do not tun manually,
Expert:  Barry G. replied 2 years ago.
Ok please do not turn that. I need to know where the ejector blades are now, do not move them, under those is the ice maker mold. Is that empty?

Barry
Customer: replied 2 years ago.
I think the mold is not empty, He said something cold and smmoth, it feels ice, so we will unplug the refrigerator again and then we will chec this area. Is that where the ejector blades are?
Expert:  Barry G. replied 2 years ago.
The ejector blades are the part that rakes the ice out of the ice maker and there is a black arrow pointing to them in the picture.
Barry
CLICK TO ENLARGE
graphic
Customer: replied 2 years ago.
He said it is at 3:00 angle and cannot see the blades but can feel them and there is ice
Expert:  Barry G. replied 2 years ago.
Ok great. Thank you. Give me a few minutes to type out what is wrong with it.

Barry
Customer: replied 2 years ago.
Thank you, XXXXX XXXXX wait till you respond. I am sorry I thought it was empty but someone must have plugged it back in. I will unplug and empty out the water when the ice melts.
Expert:  Barry G. replied 2 years ago.
You are fine we got it figured out. Those ejector blades should be at about 2 oclock. That is home position for the ice maker and if they are not there the module is broken.

The part with the gear on it that says do not rotate, that part its attached to has 3 phillips screws. Thats the ice maker module. That is the bad part and contains all of the moving parts of the ice maker.

The module is the tan part under the white end cap. Unplug the refrigerator. There are 2 hex head screws that hold the ice maker on the side of the wall over the top of it. They should be 1/4 inch screws just over the top of it and sometimes one underneath. Loosen the screws on the top and remove the one on the bottom. Lift the ice maker off the top 2 screws and follow the wires back to the wire connector and unlock then pull the connector.

You will then have the ice maker out. Remove the endcap in the picture.

Remove the wire connector from the ice maker, then remove the old module. That is the tan part under the end cap with the 3 phillips head screws.

Install the new module and then put the wire connector back in last just before putting on the end cap.

Once you get everything together plug the refrigerator cord into the wall outlet and turn everything on. The ice maker will cycle when it gets cold.
The part number is XXXXX And one place that has it online is located HERE.



Barry
CLICK TO ENLARGE
graphic
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6163
Experience: 27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
Barry G. and 8 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.