How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Medic Your Own Question
Appliance Medic
Appliance Medic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 10831
Experience:  Factory Trained CFC Technician
Type Your Appliance Question Here...
Appliance Medic is online now
A new question is answered every 9 seconds

Heavy load in washer stopped machine. We cleaned out inside

Customer Question

Heavy load in washer stopped machine. We cleaned out inside of machine, and tried a small load. It stopped on the drain cycle with a magic code for minutes left in cycle saying 5d. Not able to turn off machine. Both Power and Pause/Cancel button unresponsive.
Submitted: 4 years ago.
Category: Appliance
Expert:  Appliance Medic replied 4 years ago.

What is the make and model number?
Customer: replied 4 years ago.
It is a front loading duet sport electric washer purchased 2006.
I don't know make and model numbers.

I had a bath rug in the machine and the backing almost all came off. We think the drainage pipe is clogged. Will I need a repair man?
Expert:  Appliance Medic replied 4 years ago.
if you are handy you can make this repair. The drain filter is clogged. Tip the washer back and remove the lower front panel three screws and it slides down and off. Twist the filter head and slide the filter out. Clean the filter and that will solve the issue for sure.
Appliance Medic and other Appliance Specialists are ready to help you
Customer: replied 4 years ago.
thank you
Expert:  Appliance Medic replied 4 years ago.
Yes you are very welcome friend

Related Appliance Questions