How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Your Own Question

Jason
Jason, Home Appliance Technician
Category: Appliance
Satisfied Customers: 410
Experience:  Home appliance technician with 10 years experience working on numerous makes and models.
13279327
Type Your Appliance Question Here...
Jason is online now
A new question is answered every 9 seconds

We have a 2 yr old Whirlpool Cabrio #WTW564OXWO - problem with

Resolved Question:

We have a 2 yr old Whirlpool Cabrio #WTW564OXWO - problem with it not spinning clothes dry. On line it talks of codes - I have not seen a code on our machine. What is our problem? What do we do? Doesn't seem to matter if it is a small light load or a heavy towel load????
Submitted: 3 years ago.
Category: Appliance
Expert:  Jason replied 3 years ago.
When the machine is going into a spin cycle, does it get to a high speed? Do you hear any noises when it is trying to spin?
Customer: replied 3 years ago.
A few times it does go high speed (apparently) cuz clothes look like they are spun but still wet. Other times like this morning - it just sat there with 11 min at spin cycle and the lid was unlatched....the timer kept counting down but no spin at all so it sits now with zero minutes and "done" ......no spin....while it sat there - no codes???
Expert:  Jason replied 3 years ago.
Are you using high efficiency detergent?
Customer: replied 3 years ago.
Yes we do
Expert:  Jason replied 3 years ago.
Is the machine doing the wash cycle with no problems?
Customer: replied 3 years ago.
As far as I can tell - I haven't stood out there and watched it - clothes have smelled clean and not soapy...I really honestly don't know but I hear it. Lid is locked so can't look - have to assume...
Expert:  Jason replied 3 years ago.

Try the following steps to see if you can find any stored error codes.

 

The washing machine needs to be plugged in and in stand by mode with all indicators off.

2. Choose any one button on the washer's console except Power, Start, or Stop. Press/Hold 3 Seconds - Release 3 Seconds - Press/Hold 3 Seconds - Release 3 Seconds - Press/Hold 3 Seconds.

3. If the diagnostic test mode has been successfully entered, all of the indicator lights will glow for five seconds with 88 on the time display. (If it didn't work try #2 again One one thousand...Two one thousand...Three one thousand)

4. If there are any saved fault codes they will be displayed. If there are no save fault codes all indicator lights will turn off for a moment then back on with 88 displayed and the automatic diagnostic test mode will begin in five seconds.

Customer: replied 3 years ago.

Ok will do it now.....did it but the only other buttons on the unit are the temp control;etc - tried that and tried a couple of other setting buttons - and I don't get any light to come on at all. What am I doing wrong?

 

Expert:  Jason replied 3 years ago.
It has to be exactly three seconds that you hold the button on, and three seconds off. It has to be exact. It can take a couple of tries before you get it. Also make sure the unit is off before you try to do it.
Customer: replied 3 years ago.

OK will try again - I'm back again - still nothing shows up for "88" or codes....nothing lights up. The washer is turned off - still plugged in tho. Nada. Now what - call a repair person? Does it make any difference which one I push - went thru it like 8 different times and nothing...

 

Expert:  Jason replied 3 years ago.
No it makes no difference as long as it is not the power on/off button. If the machine is not advancing through the cycle and going into a spin, it could be a control board, but there are other parts that cause this issue. It is difficult for me to say what could be wrong without being there or having an error code.
Customer: replied 3 years ago.
Does a repair person have a way to read the codes if they don't show up on the front? Like auto repair?
Expert:  Jason replied 3 years ago.
What I was asking you to do was placing the machine into an auto test mode. The first step of that test mode is getting the stored error codes. I would call Whirlpool to get an authorized service center in your area. No every tech knows how to work on these machines.
Jason, Home Appliance Technician
Category: Appliance
Satisfied Customers: 410
Experience: Home appliance technician with 10 years experience working on numerous makes and models.
Jason and 11 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 
Chat Now With An Appliance Technician
Jason
Jason
Regional Service Manager
410 Satisfied Customers
Home appliance technician with 10 years experience working on numerous makes and models.