We have a Whirlpool Duet Steam front loading washer
(and matching Dryer set). I believe that both are less than a year old---- they both came with this house we just purchased and moved into here---- just one month ago.
Here's our problem......with the washer.... and when it started.
The washer has a feature to clean the machine--- which the manual recommends be done once per month. Yesterday, my wife did so, and ran that feature/cycle. Long after (hours after) the cycle was completed----she then opened the door to do a load of laundry.....only to find out that the tub had filled with water, which, when she open the door---started to run out of the door onto the floor. She quickly closed it, after finding out what was happening, but not after it left a mess all around, under the machine of spilled (clean) water. We then ran a laundry cycle in order to drain out all the water-----so that I could then clean up all that had spilled out the door, including the drawer down below, and under, around the machine----- (I carefully moved the machine after it had drained, cleaned up all the water off the floor---then carefuly put the wash machine back in place....making certain that all hoses in the back were not kinked, or damaged, and back in place).
That was last night----- after all was cleaned, this morning my wife opened the door to do a load of laundry....and we had a repeat! The tub seems to be filling with water when it is not being used----. We ran another cycle, I cleaned up the mess again....and now, an hour or so later---I took a look---and yes----the tub is slowly filling up again---with clean water....even though it is not being used.
I can't see anywhere in the troubleshooting section of the manual what might be causing this problem. I do know that it is NOT a drain problem-----I am guessing it has to do with the valve that allows clean water to enter the tub --when a cycle is being run...... but want to here from an expert about that. Thanks........Randy