How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Your Own Question

Jason
Jason, Home Appliance Technician
Category: Appliance
Satisfied Customers: 410
Experience:  Home appliance technician with 10 years experience working on numerous makes and models.
Type Your Appliance Question Here...
Jason is online now
A new question is answered every 9 seconds

I have a KitchenAid ice maker which is 10 years old. Periodically

Resolved Question:

I have a KitchenAid ice maker which is 10 years old. Periodically the ice sheet will not slide completely down the metal plate where the ice forms and it gets stuck on the cutting wires while still halfway down the metal plate. Thus when the cycle starts again the recirculating water flows down the ice sheet into the bin and melts the ice. Naturally the water bin is depleted and we get the gavitating sound of the pump sucking air until the timing cycle gets to the point the water is to be refilled. (I assume it's all timed out as I don't see any limit switches etc.) Does the metal plate assembly where the ice forms wear out over time? Does the surface not heat up enough to let the ice slide fast enough to get past the first wires on the cutting surface before they start to freeze? I have cleaned the machine with the recommended liquids up to 3 times and it seems to have little effect.
Submitted: 2 years ago.
Category: Appliance
Expert:  Jason replied 2 years ago.
There is a hot gas solenoid that reverses the freon in the system to heat the plate and melt the ice sheet so it slides off, but that appears to be working if the ice sheet slides off a little. The other thing could be that the heater grid is defective and not heating to cut the ice. Do you see any broken wires on the grid? Also, I know you said you cleaned it, but try it again. There are little grooves that occur naturally in the metal of the plate. Mineral deposits from the water freeze to the plate and can get stuck in those grooves. If they get stuck, it creates a rough surface and this friction can stop the ice from falling off. If this sis the first time you are cleaning the ice maker, it is possible that it would need multiple cleanings to get the plate clear of those deposits.
Customer: replied 2 years ago.
I have cleaned the machine multiple times between run times with the listed cleaner with no real improvement. I even tried CLR. Over time will the metal plate lose its ability to let the ice slide, its smoothness? Could it be the plate is pitted to the point it needs to be replaced?
Expert:  Jason replied 2 years ago.
It is possible if it was left a long time without cleaning. The mineral deposits can build to the point that with ice sliding over them, they can damage the plate. If this is the case, I would replace the unit. Th e plate is the evaporator of the unit, meaning it carries refrigerant in it. To replace the part, you would need an EPA certified tech and the repair cost would be high.
Jason, Home Appliance Technician
Category: Appliance
Satisfied Customers: 410
Experience: Home appliance technician with 10 years experience working on numerous makes and models.
Jason and 3 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.