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gst85
gst85, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3972
Experience:  i have over 15 yrs experience in home appliance repairs and installs
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whirlpool gs6nvexsl01 stopped dispensing ice, thanks

Customer Question

whirlpool gs6nvexsl01 stopped dispensing ice, thanks
Submitted: 5 years ago.
Category: Appliance
Expert:  gst85 replied 5 years ago.

gst85 :

good morning.does the water dispenser work fine?

JACUSTOMER-svmjtno6- :

yes

gst85 :

ok can you check if there is any cubes in the ice maker that may have not been dumped?

JACUSTOMER-svmjtno6- :

i just dumped it

gst85 :

ok so there was cubes in there ?

JACUSTOMER-svmjtno6- :

they were on top and i put them in the holder

gst85 :

it did make ice just did not dump it into the holder correct?

JACUSTOMER-svmjtno6- :

it makes ice and dumps it, it does not despense through the door

gst85 :

ok when you depress for ice do you hear anything?

JACUSTOMER-svmjtno6- :

it sounds like it is starting to work then stops

gst85 :

ok just a few minutes please

JACUSTOMER-svmjtno6- :

i took the dispenser out empied the ice and the auger turns freely, then put ice back in

gst85 :

remove it again,then press for ice.with the door open and see if the auger rotates

JACUSTOMER-svmjtno6- :

it just beepsvand does

JACUSTOMER-svmjtno6- :

it just beeps and does not make any more noise

gst85 :

okay this sounds like the auger is faulty.

gst85 :

i would suggest it be replaced

gst85 :

are you still there?

JACUSTOMER-svmjtno6- :

the auger turns freely

JACUSTOMER-svmjtno6- :

by hand

gst85 :

it rotates but then stops within a few seconds correct?

JACUSTOMER-svmjtno6- :

it makes a brief noise like it is going to work then stops

gst85 :

thats going to be the problem

gst85 :

even if it turns freely it can still be bad

gst85 :

i would recommend you replace it .

gst85 :

are you still there?