How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Your Own Question
Jason
Jason, Home Appliance Technician
Category: Appliance
Satisfied Customers: 410
Experience:  Home appliance technician with 10 years experience working on numerous makes and models.
13279327
Type Your Appliance Question Here...
Jason is online now
A new question is answered every 9 seconds

I have a Frigidaire Affinity Front load washer about 3 years

Resolved Question:

I have a Frigidaire Affinity Front load washer about 3 years old which had light use since it was new. Something is broken or failed in the hinge causing the latch on the door to strike the latch on the body about a half inch too low. Lifting the door will still allow it to latch. The problem seems to be inside the hinge of the door, and there are no obvious adjustments possible. What do you recommend?
Submitted: 5 years ago.
Category: Appliance
Expert:  Jason replied 5 years ago.
There is a shim kit that you can get to fix this, it is a know problem. Give me a couple of minutes and I can get you the part number. The kit will come with some shims to adjust the door and instruction sheet on how to do the repair.
Customer: replied 5 years ago.

That sounds hopeful, Jason, let's proceed.

 

Jeff

 

Just checked the Serial # XXXXX

This additional information may help

 

Electrolux

Model ATF8000FSI

Serial XC83209582

 

Hope that helps

Expert:  Jason replied 5 years ago.
I am still looking, just a couple more minutes
Customer: replied 5 years ago.

No rush, I sent you the serial and model #

since ATF8000 doesn't sound like Affinitly 700 that I told you at the start

but maybe they are all the same defective door engineering?

Expert:  Jason replied 5 years ago.
OK, I was mistaken, the kit is for the dryer. The washer has the same issue as the dryer but they have not put out a fix for it. Try opening the door all the way, loosen the screws that hold the hinge to the panel, pull up on the door then Titan the screws. Let me know if that has any effect.
Customer: replied 5 years ago.

Hi Jason

 

I had already loosened, moved and retightened all the screws around the hinge.

The door has about a 1/2" of travel up and down the hinge pin and it only aligns correctly when it is at the top, but nothing I have tried to put in at the bottom as a shim will stay in place. Just tried it all again, no luck.

 

Any more ideas?

 

 

Expert:  Jason replied 5 years ago.

The only thing I can think of is a bent hinge, but I am not sure if that will fix it. I have heard of this issue before and people have replaced the hinge, whole front panel, and rebuilt the door with no luck. It is one of those things where you will have to replace one part at a time to fix. I would try the hinge to see if this takes care of it.

Jason and other Appliance Specialists are ready to help you