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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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My refrigerator/freezer, after 6 days of power outage, is working

Resolved Question:

My refrigerator/freezer, after 6 days of power outage, is working half-way. The lower two shelves are cold/freezing, and the upper two shelves are not. Can you help?!
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.

 

Is the fan in the freezer running ?

 

 

Customer: replied 5 years ago.
No, I can't hear any sound from a fan.
Expert:  Bryan replied 5 years ago.
okay, do you have tools to take the back panel off inside the freezer behind the food?
Customer: replied 5 years ago.
Yes, I am able to take off four of the 12 screws (for the bottom panel) with my plier. I need to work to take off the others. What do I look for when the panel is off?
Expert:  Bryan replied 5 years ago.
try spinning the fan by hand and see if it starts.
Customer: replied 5 years ago.
I can't seem to unscrew the "frozen" screws for the bottom panel. Are there two fans, one for the top half, and one for the bottom half? Should I be taking off the top panel, since the top shelves are not cold?
Expert:  Bryan replied 5 years ago.
no just one fan, in the freezer.
Customer: replied 5 years ago.
I can't take off the back panel, but I can see something like the image you sent when I pry apart the two back panel plates. It is connected to a number of wires. What should I do when I can take the panel off (I think I need to pull the plug, let the freezer warm up, before I can take the panel off.)
Expert:  Bryan replied 5 years ago.
okay , unplug it and let it defrost a bit remove the panel and spin the fan, if it starts put the panel back on, I need to go out for a few hours and will be back, Bryan
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