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Ask The Home Smithy Your Own Question
The Home Smithy
The Home Smithy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9619
Experience:  30 years repairing appliances
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Our Maytag neptune dryer has frozen with 71 mins on the display,

Customer Question

Our Maytag neptune dryer has frozen with 71 mins on the display, none of the buttons seem to be responsive, we've tried unplugging it but it's still frozen.

Any ideas.

Thanks
Submitted: 5 years ago.
Category: Appliance
Expert:  The Home Smithy replied 5 years ago.
Hi. Welcome to JustAnswer.
I will need the model number of your unit to look this up for you.
Please click here for help locating the model number.
Thank you.
Customer: replied 5 years ago.
The Model number is MDG5500AWW
Expert:  The Home Smithy replied 5 years ago.

If the unit has a digital control board and not a mechanical timer then the control board has failed. Replacement will be required.

Please be sure that you have unplugged the unit for at least 5 minuets before you order the new control board.

Please click here to order a new board.

Please click here to download the service manual for your unit. Page 4-3 has the replacement instructions.

Please let me know if you require further assistance, or information.
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