All I have done is give you the advice you asked for. I am a service tech and don't set the fees for the site. You asked if there was a service agent in Auckland so I gave you the most appropriate details. If you want to dispute the cost of this website I think you need to contact the Just Answer customer service people. I can give you the appropriate part numbers and advice on fitting the parts but to be perfectly honest the $105 + parts - flat fee that F&P charge is worth it to get the problem sorted. They also give a 12 mth warranty on repairs. I don't get anything unless you accept the answer so I will leave it up to you.