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hello,can you hear the fan running in the freezer ,can you see any frost bulding up at the back panel as well?
ok you do see frost on the back wall correct?
ok so what you have is a defrost problem.which is why your fridge section is able to cool properly,you either have a bad defrost thermostat or defrost heater may be bad
how long ago did you noticed this problem?
ok just one more question are both doors closing flush?
are there any gaps ?
ok so the problem you have is a defrost control
are you going to work on it yourself?
sorry i meant the defrost thermostat or defrost heater,you can purchase these parts online at www.repair clinic.com.or at your local appliance parts store
do you have any ither questions youd like to ask me?
defrost heater and defrost thermostat.,
replace them both ,
they are behind the access panel in the freezer
they are behind the access panel in the freezer.
when you remove the acess panel you will see them both mounted on the evaporator
inside the freezer at the rear
your welcome.pressing accept is how i get paid.