Need Appliance Repair Help? Ask a Technician for Answers ASAP
This error code indicates that drain times are longer than expected.
Is the drain hose kinked or clogged?
Make sure the drain hose is not kinked or clogged. Straighten the hose for adequate water flow. Remove any blockage from the drain hose, drainpipe or utility sink. Use the U-shaped drain hose form on the drain hose, and secure the drain hose. See the Installation Instructions for details; find them by entering your model number in the search tool below.
Is the drain hose extended into the drainpipe father than 4.5" (113 mm)?
Use the U-shaped drain hose form on the drain hose. Check that only 4.5" (113 mm) of drain hose is in the drain pipe. Secure the drain hose. Do not tape over the drain opening. See the Installation Instructions for details.
Is the end of the drain hose more than 96" (244 cm) above the floor?
The drainpipe (standpipe) height requirements are 96" (244 cm) maximum and 39" (99 cm) minimum. Your washer will not be able to adequately pump the water out of the washer if the drainpipe (standpipe) exceeds 96" (244 cm). In this case, the water may flow back into the washer. See the Installation Instructions for details.
Are you using HE High Efficiency detergent?
Use only HE High Efficiency detergent. Using non-HE detergent, or more than the manufacturer's recommended amount of detergent, can cause excessive suds. The excess suds will slow or stop the removal of water from the washer.
Concentrated detergents labeled 2x and higher will require a small amount of detergent based on load size. Always follow the manufacturer's recommendations.
See also: Why HE High Efficiency detergent is required.
To remove the error display, press Power once. Then press Power again to restart the washer.