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unfortunately on this ice maker there are no serviceable parts and it has failed, in order to fix this you will need to replace it, A little secret though, if you remove your and bring it to Lowe's they have new replacements for $49.00, thats cheap ! they list for $112.00 on line, the replacement part # XXXXX(NNN) NNN-NNNNbut they may have a different number for it, we use these all the time.