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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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We purchased a Bosch front loading washer a year and a half

Resolved Question:

We purchased a Bosch front loading washer a year and a half ago and I have had to have it serviced 5x already. It now has the same e13 message on it and won't unlock or spin my clothes! I will never buy this brand again! Please tell me how to fix it.
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.


E13 is a drain pump error, (clog) you need to open the access door on the right bottom side front and clear the drain pump trap. unscrew the trap slowly and have some towels ready, (there will be water) once the water stops comming out pull the trap out and clear it, this will take care of the issue, thanks Bryan

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