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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12030
Experience:  15 yrs. experience as a certified appliance technician.
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I have a Kenmore Elite HE Washer. It becomes unbalanced and

Resolved Question:

I have a Kenmore Elite HE Washer. It becomes unbalanced and make a lot of noise on the spin. I have tried adjusting the load.
Submitted: 3 years ago.
Category: Appliance
Expert:  Bryan replied 3 years ago.

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.

 

can you open the door and get me the model # XXXXX the tag?

Customer: replied 3 years ago.
Model 110.27092603
Expert:  Bryan replied 3 years ago.
these machines are a pain to work on, its either the counterweight on the tub or the snubber is bad, the counterweight is part # XXXXX on this diagram and the snubber isn't even shown on the diagrams, my advice and hate to tell someone this but a tech is the best option for you, taking these machines apart is difficult.
Customer: replied 3 years ago.
What is the easiest approach to the counter weight?
Expert:  Bryan replied 3 years ago.
through the back panel # XXXXX on the diagram,.
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12030
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 6 other Appliance Specialists are ready to help you
Customer: replied 3 years ago.
The counter weight appears to be in great shape and is securly attached. Where are the snubbers located or what else could be the problem?
Expert:  Bryan replied 3 years ago.
is this level ? try tapping the self leveling legs in the back and see if there loose and drop down, just tip the machine forward and tap them with a hammer then set the machine back down.
Customer: replied 3 years ago.
Ther are no self leveling legs. (individual screw type legs)
Expert:  Bryan replied 3 years ago.

okay when the washer is upright does it move at all ? or is it solid on the floor ?

 

Customer: replied 3 years ago.
solid on the floor
Expert:  Bryan replied 3 years ago.
well its probably the snubber but I cant walk you trough that. I'll opt out, thanks Bryan

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