Hi, my name isXXXXX am hoping that I will be able to help you with your problem today..
Thank you for using JustAnswer's for your appliance questions, Myself and all the other experts are anxious to help you with your problem today. If you will please explain your problem and the model and serial number we can get started...
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The complete model and serial number will be located on the rim where you put the clothes in, along the back...
You will need to replace the suspension rods on the unit, it is part number W10189077 , You can order the parts you need from the following places, http://www.apwagner.com/, http://www.repairclinic.com/, http://www.searspartsdirect.com/, or http://www.partstore.com/, all of these places offer easy returns and reasonable prices for their items.
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I cannot know everything since I am not there with you to see all the conditions that the appliance we are talking about,
Pressing the ACCEPT button will not stop me from continue to helping you in the future if needed on the problem we are working on..
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