How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask SubZero_Wolf Expert Your Own Question

SubZero_Wolf Expert
SubZero_Wolf Expert, Home Appliance Technician
Category: Appliance
Satisfied Customers: 340
Experience:  Licensed Appliance Journeyman
46655473
Type Your Appliance Question Here...
SubZero_Wolf Expert is online now
A new question is answered every 9 seconds

I have a brand new frigidaire 18 undercounter dishwasher and

Customer Question

I have a brand new frigidaire 18" undercounter dishwasher and it just does not get the dishes clean. When I open the door after the cycle has run, the cleaning solution has run down the inside of the door and is pooled at the bottom of the washer. I have changed the type of detergent, turned the water heater up to make sure the water is at least 120 degrees and taken anything out of the bottom rack (including the utensil holder) to make sure the water jets reach the whole washer but nothing has worked. I have resorted to just washing dishes manually again. I paid almost $500 for the washer and another $975 to have the electical system ran to acccomodate it , $375 for matching cabinetry to incase it as well as $200 for the plubmer to install it. To say I am extremely frustrated is an understatement. If anyone can help me they would truly be my hero. Thanks
Submitted: 3 years ago.
Category: Appliance
Expert:  SubZero_Wolf Expert replied 3 years ago.

SubZero_Wolf Expert :

Hello, I can help you with this. Does the walls of the machine look wet if you open the door after 5 min of running? Has the machine ever worked sice you got it? Let me know and I can assist further. Thanks, Sam

SubZero_Wolf Expert :

Hello? I am available to assist you whenever you are ready. Thanks

Customer:

When you say "5 minutes of running" do you mean 5 minutes into the cycle, if so I dont know as I haven't stopped it to check it but I think after a complete washing and drying cycle the door is still wet when I open it. Secondly, no he machine has never worked properly since we had it installed a few weeks ago.

SubZero_Wolf Expert :

I was wondering if you open the door fast after 5 min into the cycle if the sides appear wet and if water sprays out. This will check that the circulation pump is running correctly.

Customer:

I'll try it now and be back in a few minutes.

SubZero_Wolf Expert :

Let me know.

Customer:

really odd...the door on the right side is wet the but the left side of the door where the door that holds the detergent is completely dry. well not completely dry the top part is wet but right above the door and below it is dry. It's so odd because it is exactly down the middle. One side wet the other side dry.

SubZero_Wolf Expert :

It sounds like the spray arms are not rotating. Make sure that you check that the arm holes are clear and there are no obstructions. Also check how hard the water is spraying when you open the door as fast as you can during spray. The arms are rotated by the water flowing through them. If you open the door fast and don't get splashed then you have a circulation pump that is to weak to move the arms.

Customer:

the left side of the machine is wet so the sides are getting wet but not the door. I didnt open the door fast last time. I'm going to try it again and open it fast this time to see if its spraying. I'll try again and get back to you in a couple minutes.

SubZero_Wolf Expert :

The spray should be very strong.

SubZero_Wolf Expert :

The other thing you can do it put both arm front to back wise and see if they have moved after the spray.

Customer:

okay I dont know what's going on...I opened the door fast and water did spray out but the left side of the door was still dry so i closed it and waited a couple minutes and opened the door again and the arm was not moving. neither top or bottom. I closed it again and waited thinking maybe I opened it in mid cycle and maybe it pauses during the cycle. The next time I opened it, it still wasnt moving. I stopped it and started it again. the next time I opened it, it did spray out. Sorry but I dont understand "put both arm front to back wise" to see if they move moved after the spray.

SubZero_Wolf Expert :

By front to back, I mean both arms facing the same direction so you have a known location and you can see if they have moved. At this point if you can spin both arms freely and they are not blocked, then I believe you need the circulation pump. The water pressure is what turns the arms. The machine has 1 year factory warranty, I would suggest having an authorized tech come look at it and have them bring a pump.

Customer:

I did spin them around and there seems to be no problem with them moving. I agree. I think I need a tech to come out. I've already called them once. I'll call them again for a service call. Thanks for your help and answering mu questions on football Sunday. I dont see the button to accept the fee but I'm sure It'll pop up.

SubZero_Wolf Expert, Home Appliance Technician
Category: Appliance
Satisfied Customers: 340
Experience: Licensed Appliance Journeyman
SubZero_Wolf Expert and 4 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 
Chat Now With An Appliance Technician
SubZero_Wolf Expert
SubZero_Wolf Expert
Appliance Repair Tech
340 Satisfied Customers
Licensed Appliance Journeyman