How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12004
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I am getting a fault F-20 on my washing machine on every cycle,

Customer Question

I am getting a fault F-20 on my washing machine on every cycle, I have to turn off the washer (unplug it) and put on rinse/spin to finish a load. What is the problem?
Submitted: 2 years ago.
Category: Appliance
Expert:  Bryan replied 2 years ago.

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.

 

do you have the make and model # ?

Customer: replied 2 years ago.
Maytag epic-z
Expert:  Bryan replied 2 years ago.

I need the full model # XXXXX I can look up the service tech sheets, its on the machine on a tag somewhere , maybe under the lid.

 

Customer: replied 2 years ago.
My washer is front loading I will go look at the door-MHWZ600TW00 Serial #HLU3835424
Expert:  Bryan replied 2 years ago.
okay great, give me a few minutes to get the service sheets, I be back shortly
Customer: replied 2 years ago.
Ok this problem started after I moved the machine, I have made sure it is hooked up properly and it is level.
Expert:  Bryan replied 2 years ago.
F20-

NO WATER DETECTED

ENTERING MACHINE OR

PRESSURE SWITCH TRIP

NOT DETECTED.

The pressure switch is not tripped after

6 minutes.

■ If there is no water in the unit:

- Make sure that both valves at the

water source(s) are turned on all the

way.

- Check for plugged or kinked inlet

hoses or plugged screens in the

inlet valves.

- Verify inlet valve operation.

■ If there is water in the unit:

- Verify drain pump operation.

- Verify that the pressure switch hose

is in good condition and properly

connected to tub and pressure

switch.

1. Verify there is not a siphon problem.

2. Press PAUSE/CANCEL twice to clear

the display. The machine will drain for

3minutes before unlocking the door.

3. Unplug washer or disconnect power.

4. Verify wire harness connections to

inlet valves, pressure switch, drain

pump and Central Control Unit (CCU).

5. Check all hoses for possible leaks.

6. Plug in washer or reconnect power.

7. Verify pressure switch operation.

8. Verify CCU operation by running a

Diagnostic Test or any cycle.

 

most likely in your case the drain pump trap is clogged, the water doesn't drain so it wont call for water to fill

 

remove the access panel under the door # XXXXX on this diagram and clean the pump.

Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12004
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 9 other Appliance Specialists are ready to help you
Customer: replied 2 years ago.
I haven't finished reading your re
Expert:  Bryan replied 2 years ago.
thats fine take your time
Customer: replied 2 years ago.
thank you
Expert:  Bryan replied 2 years ago.
no problem

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.