Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.
usually when this happens it mean the outer tub is turning when this is agitating, do you know if that is happening?
okay its the agitator itself then, you need to replace it, below is a link to the part
very simple, pop the top cap # XXXXX rend remove the bolt #2 and then just pull the agitator up and off,
very easy, thanks Bryan
The agitator came today. I installed it. It did nothing to solve the problem.
I think the problem is that the agitator does not go back and forth. It only moves in one direction. And there is more motor noise than their should be. So my "theory" is that what is broken is some sort of gear that causes the agitator to agitate --- back and forth in short spurts -- while slowly advancing around a spindle.
What is really the problem? Can you tell?