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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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I put an electric water heater model #12em40-2 40 gal. I have

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I put an electric water heater model #12em40-2 40 gal. I have had to to reset the unit many times since install on 8/16. Last night I smelled smoke and checked the unit and smelled smoke from the reset area on the tank. I shut off the power and need instruction of what to do.

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when you installed this was there 4 wires ? red, black,white and a copper ground? comming from the breaker box?

Customer: replied 5 years ago.

no there were only two same as previous unit.

 

only two wires ? this is a 220 volt water heater there should be a minimum of three two line and a ground, is there no ground? a bare copper wire?
Customer: replied 5 years ago.
It says on the data plate that it is a 240 volt unit. We have a 125 to 250 volt incoming. The unit has a black wire from the unit to the power source black wire. and a red wire from the unit to the white wire on the power source. There is a green ground wire that is grounded right in the unit.
is there a grounded wire from the power source? grounded to the machine?
Customer: replied 5 years ago.
No there is not.
thats your issue, I cant believe the old one didn't have one either? you absolutely need this grounded, the wiring that comes from the box does it have a white covering over it?
Customer: replied 5 years ago.
There are only to wires from the source and there is not white covering.
something is wrong, was the old one 220 volts?
Bryan and 2 other Appliance Specialists are ready to help you
do you remember how many wires on the old heater?

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