Appliance Repair Questions? Ask a Technician for Answers ASAP
You just have a locked motor (calcium in the water will do this often)
The FASTEST easiest WAY, is to remove the kickplate, and (BE SURE THE BREAKER IS OFF) you can spin the inside of the motor by hand
A full rotation should get it working just fine
Where is the kickplate?
the bottom under the door
oh - on the outside of the machine?
Then you will be looking at the motor
ok - then spin the rotate - correct?
spin the motor 1 roation
Be SURE THE BREAKER IS OFF
The motor is live even with the door open
Will do. thank you
It will shock you and blow the timer
I will kill the breaker. will you be on line should this not work?
I sure will
Be back - going to give it a try.
If this doesn't work or you can't find the breaker, you can remove the filter inside and reach down inside and spin the impeller by hand
I highly recommend the 1st method I recommended
it is by far the easiest
PLease do remember to leave feedback after clicking accept and have a great rest of your weekend. Thanks!
I accessed the motor but can't seem to fine where to grap to rotate
if you look inside it there are little prongs in a circle
That whole piece rotates in the motor
can it be rotated by hand?
if you can get a finger in there
Won't take much force
I usually use a flat head
I do them live though
I would NEVER put a finger in a live motor
I will try a flat head - be back
no luck - cannot find anything that rotates - no prongs. looking at the motor there is a small round shaft that does not move
Can you take a pic and send me so I can point it out to you?
The online diagram is just a drawing nowhere near enough detail for me to show you
you can even text it if you have a camera phone
If not, visualize reaching INTO the motor .. the center turns the case and wire windings stay stationary
I will txt.. what number
If you cannot get the inside to move, then you will have to remove the filter, you could have something wedging it. If it's just calcium 5 lbs of force will free it
I assume the filter is on the inside of the machine?
Man, this one is old .... might be easier to go in from the inside
its 11 years old
You can do it, but you will need like an icepick and might damage the motor
They changed designs on all the newer ones
Lemme get you a diagram for the filter system
great - i will go the filter route
diagram is pointless
in the back there is what looks like a large plastic filter
There are 2 1/4" screws in it
And lift it out
Then pull the inner filter out
WHEN YOU REACH IN BE CAREFUL glass can be in there blocking it
You can cut yourself
Feel for the impeller (it's on the end of the pump so you will be reaching back toward the front
And you just spin it a turn by hand
Should move freely both directions
will give that a try
got the filter and inner filter out. there was still some sort of basket that can't be removed. thanks for you help.. Guess I will call for repair.
Cant reach the impeller because of the basket
the basket has a screw holding it
left side t15 torx
then it lifts out
oh let me look
Your right there, don't pay 100.00 for 1 screw
you have done the hard part
Cant find the dumb screw
Its a rubber basket and not screw
Take a pic, can you text or post it to me?
SORRY SORRY ... you have the GE
I was thinking you had the whirlpool
Its a GE GSD3230
The basket actually pulls out if you have removed the top piece
If you can't get it out you can actually stick your finger through it (they are kinda glued in sometimes)
You just need to touch the impeller and rotatet it
Its also full of water - is that a problem>
It would either pull out, or you would be able to reach through it
Never seen a GE I couldn't get to from the kickplate or this way
You do NOT have to pull the whole rubber sump off. If you do you need to call someone
I will hit it in the morning. Thanks for your assistance.
But I hate to see you spend 100 bucks on a call to literally reach in and rotate it
Your RIGHT THERE