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Repairman1981
Repairman1981, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4548
Experience:  7 years Repairing Appliances, Factory Trained in Several Major Brands
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Whirlpool dishwasher turns on pumps water and when motor kicks

Resolved Question:

Whirlpool dishwasher turns on pumps water and when motor kicks in it hums and does not run. Everything on control panel looks fine.
Submitted: 2 years ago.
Category: Appliance
Expert:  Repairman1981 replied 2 years ago.

Repairman1981 :

How long does it run normally?

Customer:

Not quite sure what you are asking...normal cycle is it starts runs a few minutes, stops and starts a few times and them runs continually until cycle is complete...I assume the initial start and stop is a pre-soak step. It has run fine since we bought it, this is the first problem we've had. The unit is over 2 years old but I believe less than 3.

Repairman1981 :

I thought you said it kicks in hums and does not run?

Repairman1981 :

If the pump runs, what is your question?

Customer:

Perhaps I did not express myself well. When you turn the unit on water starts going to the unit however motor does not start right away which is the normal delay. After a few minutes, when the unit was working the motor would start and washing cycle began, now instead of running it starts humming but does not run.

Customer:

...don't know if this is important but you can hit the "Cancel Drain" button and it will empty the dishwasher

Repairman1981 :

There are seperate motors

Repairman1981 :

Did you actually take apart the filter and check the pump, or did you just shine a light down in the middle

Customer:

I did not take anything apart, I was intending on doing that but felt some direction would be in order and I'm not sure how to remove things to get down inside.

Repairman1981 :

oh ok .... well best case scenario something is wedged in the pump

Repairman1981 :

Worst case you have a bad pump

Repairman1981 :

get you a T15 and a T20 torx screw driver handy and a pair of needle nose pliers and let's dive in

Customer:

Can you give me step by step that I can follow tomorrow morning as I cannot get into it at this time. I was hoping for instructions and possibly a detail drawing (something from a service manual)

Repairman1981 :

Best I can do is a parts drawing

Repairman1981 :

I can't really do a perfect step by step from memory, I will do the best I can

Repairman1981 :

You unscrew counter clockwise the spray arm, then remove the 3 screws you can see

Repairman1981 :

Then you rotate the piece hooked to the back spray tower

Repairman1981 :

And you can then remove it and remove the other (4th) screw you cannot see

Repairman1981 :

Then you lift out the filter system

Repairman1981 :

Once you remove this some models have 2 screws left down in there, some have just 1 but either 1 screw holding a plastic panel and 1 holding the pump cover, or just 1 holding the pump cover

Repairman1981 :

Use the needle nose pliers to remove the pump cover and your looking at the pump impeller

Repairman1981 :

You can see if anything is wedged in there

Repairman1981 :

Just reverse to put back toegther. Thanks!

Repairman1981 :

When you click accept it will email you a copy of this chat and a link to return, if you need any more clarification once you return here I can help you .... however this is pretty much step by steop

Repairman1981 :

Please remember to leave feedback after clicking accept and have a great rest of the day.

Customer:

Can you please send me parts drawing?

Expert:  Repairman1981 replied 2 years ago.
graphic
Repairman1981, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4548
Experience: 7 years Repairing Appliances, Factory Trained in Several Major Brands
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