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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 75991
Experience:  9+ years being an appliance technician with factory training.
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The water dispenser and the ice dispencer are not working. It

Resolved Question:

The water dispenser and the ice dispencer are not working.
It was working earlier today.
Submitted: 5 years ago.
Category: Appliance
Expert:  Tyler Z. replied 5 years ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

So both of them stopped at the same time. Is the control lock light on? Do you hear anything at all when you try to dispense ice or water?

Customer: replied 5 years ago.
No the light is not on. I do not hear anything. The electricity is okay because the light is on.
Expert:  Tyler Z. replied 5 years ago.
ok then unfortunately you just have a faulty control board in the dispenser. Try to unplug the unit for 60 seconds to see if the electronics will reset. If not, then the dispenser control board will need to be ordered and replaced.

Customer: replied 5 years ago.

I DID TURN OFF THE ELECTRICITY FOR A FEW MINUTES AND IT DID NOT HELP.

I WILL CALL YOUR 866 # XXXXX ASSISTANCE. DO I STILL HAVE TO PAY THE $30.00?

Expert:  Tyler Z. replied 5 years ago.
alright well unfortunately the dispenser board will just need to be replaced then. As for the $30, you have already paid it and your card has been charged. Its up to you if you want to accept so that JustAnswers will pay me for my time helping you.

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