Appliance Repair Questions? Ask a Technician for Answers ASAP
have you checked to see if the door was completely closed?
sometimes the latch doesn"t seat correctly
or maybe water to valve is turned off
we can run through the diagnosis process if you would like
just get back to me when you are ready
how are you?
good morning. Water is on and even cleaned the in line filter before asking the orginal question. any help would be great
water is on and even cleaned in line filter. dorr seal is good and tight
it wont fill when turned on?
did u intereupt last cycle early before this problem?
nothing happens when i shut the door.
what light is flashing?
just the selector light?
pots and pans selector light is flashing rapidly (green)
was that the cycle you selected?
if not , turn power off to machine for 5 mins at breaker then turn on again and hold cancel button on machine for ten seconds then try it again
the rinse light is on but not blinking. whenever i turn it off and on again and then select a new cycle and close the door, the same thing occurs. washer doesnt start and then light blinks
does it try to drain or do you hear a humming?
power is now off. BTW, what is the cancel button ?(on and off button?)
there is no noise at all. doesnt make a sound. there is a small amount of water within the drain area below where i removed the triple filters
do you have cancel button or do you have to hit 2 buttons togfether to cancel?
i usually just turn the on and off button when i want to reselect. there is no cancel button. I can send you a photo of my control panel if you like
i can look it up too
it sounds like you either need the computer or touch pad
i will send a photo while we are waiting the 5 minutes. i assume its pretty easy to send one with this messaging program. hang tight
yes. just hit paperclip on top to attach a photo
what is the model number on the machine? it can be found either on the inside side wall of the machine or the side of the door.
ok. thanks. do you have use and care manual?
i will power it back up when you advise on the cancel button
yes i have the manual
ok. it should tell you how to reset the machine. if not i will get the instruction for you
i see how to reset to factory settings. is that what you are suggesting?
ok. power back on
does the intake/drain light flash when you start it?
oops power is on but nno comment yet on the inatake light.
here is how youy reset the computer. power back up an follow these instructions Factory defaultAll settings can be reset to the factorydefault.^ Open the door.^ Turn the dishwasher off o.^ Press the program button and at thesame time turn the dishwasher on g.Hold the program button until thelower right program indicator comeson.If it does not come on, start over.^ Press the program button 12 times.The "Intake/Drain" indicator flashesonce long and twice short in intervals.The upper right program indicatorshows if a setting was changed.– The upper right program indicatorflashes:All settings are the factory default.– The upper right program indicator isoff:At least one setting was changed.^ To change the setting, press theprogram button until the"Intake/Drain" indicator lights.^ Press the program button brieflythree times.The setting is saved.^ Turn the dishwasher off o.Additional functions29
powered back up, selected a program and shut door. only the program i slecetd is blinking after i open it up again. once again, no noise from machine when i closed the dorr to strat it
if reset doesn't fix problem you will need a new control board
i will reset
k. let me know if you have troubles or if it doesnt fix problem. i will be here
reset until bottom right light came on. now multiple lights blinking intermittantly
what lights blink? it could be an error code
intake drain light blinks and sani wash light blinks. rinse light is on constantly
the machine is sensing the an error with the intake or drain pump and circulator pump
you said earlier that you cleaned out the inner filter inside the machine correct?
was there any food o rther objects in it?
you will need to check to see if there is any clog in the water inlet valve
we will do that in one minute
there was a few years of build up and i removed it, cleaned the filters but there is still some water at the very bottom. i assume thats normal
a few years of build up inside the filter is not
no clog in water inlket. I cleaned that filter out last night and checked. i ran thru all the giagnostuic stuff per the m,anual already then contacted you guys
there could have been some food or broken glass or other foreign material that got into the circulator pump and seized the motor
ok. good about the water filter, one less thing to check.
wow that was some bad typing... diagnostic
i got the idea. dont worry about it
very important here what i am abou to tell you what to look for
when you turn the machine on and select a cycle like you would do normally , and close the door to start it, does the machine fill with water? or no water filling at all then the machine stops and lights flash?
nothing happens. no noise, no water, nada. when i reopen the door, its blinking.
if it doesn't fill at all, you will need a new water proof intake system, if it does you wiull need the circulator pump
ok. i will get you the part number for the water proof system. and when it comes in, i can walk you through the repair and installation step by step.
i will need you to hit the green accept button below so i can help you further.
you will just be charged the one time now. and if you have any other questions you can ask away. for no other charge.
how confident are you that this is the fix?
i see this problem day in and day out.
i am an authorirezed miele service tech so i see this problem alot
i can also get you the part cheap through a website on line that is an authorized parts dealer
where do i order the part and how long will it take?
the part number for the water proof system is(NNN) NNN-NNNN and you can order it from www.searspartsdirect.com, or www.marcone.com, or www.repairclinic.com, or www.partselect.com
either of those places will have it for you or you can go direct tghrough miele at www.mieleservice.com
it should only take a couple of day to get to you
i am not familiar with your services so i am not sure how to contact you for the replacement instructions
once you hit accept you will be directed to another chat where you will be in constant contact with me. you can email me directly there. and there ican give you the instructions you need
this is a very trusted site and if you are not happy with any of the services, they will offwer a full refund
thank you Jon. i appreciate your insight