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Jon
Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3456
Experience:  Appliance Service Technician with 10+ years experience.
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My ge refrigerator keeps beeping. I have checked all the doors,

Customer Question

My ge refrigerator keeps beeping. I have checked all the doors, reset the water filter, unplugged and repulsed it in. What else am I missing?
Submitted: 2 years ago.
Category: Appliance
Expert:  Jon replied 2 years ago.

Jon Grella :

hello

Jon Grella :

my name is XXXXX XXXXX i am an authorized ge service technician and i can help you today

Jon Grella :

a beeping tone can come from a number of different places. and yes, like you said the most common is the door or water filter. but there are many more too.

Jon Grella :

is there any lights that flash with the beeping tone too?

Jon Grella :

is there a temp alarm on your machine?

Jon Grella :

please get back to me so we can put the machine into a diagnostic check mode to see what is malfunctioning

Jon Grella :

hello hank

Jon Grella :

how are you?

Customer: No lights flashing or temp alarm
Jon Grella :

ok. just the beeping

Jon Grella :

the main display is in the freezer door on your model correct?

Customer: Yes, stops then starts again repeating for about a minute then repeats cycle
Jon Grella :

is that where you hear the beeping

Jon Grella :

does the display give you a temp reading?

Jon Grella :

something like freezer 0 and ref 37

Jon Grella :

you may have to hit the temp setting button to get it to display the temps

Jon Grella :

i can walk you through a few things to determine what is wrong with it

Jon Grella :

do you have a couple of minutes?

Customer: There is no temp reading on my control panel. I only have the following touch pad buttons:water, crushed ice, cubes ice, lock controls, reset water filter and light
Jon Grella :

ok.

Jon Grella :

and no indication for what is beeping?

Jon Grella :

is the machine in a cooling cycle? do you hear the compressor running?

Jon Grella :

have you had a power surge lately?

Customer: For a second the water reset button illuminated. I held for 3 seconds to reset as instructed. That stopped the beeping for about a minute, only to return to beeping.
Jon Grella :

have you recently change the water filter?

Customer: It has stopped beeping for longer periods Noe before returning to the beeping. Last filter change was about 2 years ago
Jon Grella :

did you loose power recently?

Customer: No, but I did unplug and replug the refrigerator in to reset the computer and stop the beeping
Jon Grella :

ok. try holding the water filter button for at least ten seconds then release

Customer: I've done that several times, it seems to have stopped beeping for the last 10 minutes
Jon Grella :

ok. and you are sure that both doors are completely shut?

Jon Grella :

sometimes we have food that gets stuck in the way of the door and we don't realize it. or other times the gasket around the door can be broken or off and causing the door to not close either

Customer: Yes, absolutely and I have cleaned the gaskets and door frame. Gaskets are flexible and not rigid
Jon Grella :

please check both doors are closing and making complete contact with the ref cabinet. all the way around

Jon Grella :

good. i assume there were no tears either?

Customer: Yes both doors are securely closed, 15 minutes since last beeping
Customer: Correct, gaskets are in good condition. Sounds like the only beeping alarms are tied to open doors and water filter changes?
Jon Grella :

good. when it starts to beep again, if it does, i want you to open both doors and hold down the dorr switches and see if that stops the beeping. do one side at a time

Jon Grella :

yes that is correct.

Customer: Ok, seems to have stopped for now. Any other advice if it continues and the door switch test is not effective?
Jon Grella :

if door switch test doesn

Jon Grella :

sorry

Jon Grella :

if door switch test doesn't work try taking out the water filter

Jon Grella :

don't worry the machine can still operate normally with out it.

Jon Grella :

take filter out for 30 mins or so and see if the allarm goes away then.

Customer: Did remove the water filter, drained and reinstalled. Then I reset the filter, maybe that solved the issue as it's not beeping now
Jon Grella :

that is what i was gonna have you do.

Jon Grella :

i caqn get a part number for a new filter for you too if you would like?

Customer: Ok, anything else or other ideas?
Customer: I have the part number on the filter, thanks.
Jon Grella :

beside the door or filter, that is all the reasons on this machine for it to beep. unless like i said, you had a power surge. and in that caes just hold down the filter button for more then 10 seconds to reset the computer

Customer: Ok, thanks and signing off
Jon Grella :

i could possibly get it cheaper for you for the next time if you would like?

Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3456
Experience: Appliance Service Technician with 10+ years experience.
Jon and 7 other Appliance Specialists are ready to help you
Expert:  Jon replied 2 years ago.
it was a pleasure helping you today hank.

if you need me for anything else, please feel free to get back to me here.

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