How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, restaurant equipment technician
Category: Appliance
Satisfied Customers: 2133
Experience:  25+ years experience. I'm now employed by a commercial cooking equipment service company
22250861
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

my oven says off and it will not allow me to do anything

Resolved Question:

my oven says "off" and it will not allow me to do anything.
Submitted: 5 years ago.
Category: Appliance
Expert:  John replied 5 years ago.
Try removing the power for one hour to see if the control board will reset its program. If that does'nt restore normal operation, please send me the model number, so I can get information for you.

If my answer helps you, please click on the 'accept' button. That's how we experts are paid for our efforts.
John and other Appliance Specialists are ready to help you
Customer: replied 5 years ago.
I will try that, just giving you more information, the model mgr5750adw
Expert:  John replied 5 years ago.
OK. Thank you.
Customer: replied 5 years ago.

the solution did not work, it still says "off" when i push bake, broil, or clean.

Expert:  John replied 5 years ago.
The control board has failed, and it needs to be replaced. The part number is XXXXX and the price is $254.00. You can buy it at www.repairclinic.com.