Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.
do you hear any noise comming from the auger motor at all?
There is no noise coming from the auger motor at all.
Also, with the ice bin full, I have made sure that the half-moon shaped cubes are loose and not frozen into clumps. I believe the problem is that current is not getting to audger motor, probably because the electrical signal is not being sent, but I rely on your expertise to diagnose the cause.
I don't have a 110V voltmeter, but I can go out and buy one. However, in looking at the exploded views of the freezer section in the parts lists, I would have to disassemble the freezer door, at a minimum, to gain access to the auger motor. Then, depending on whether there is current at the motor, you will have to advise me on the next steps to take, and possibly what parts to buy. Further, I have reservations about my ability to take that assemble apart and put it back together again correctly.
Since the ice dispenser was working before the power outage, isn't there a program for rebooting the system? I know when my copiers or computers go down, it's always a matter of a series of commands I can get from tech support to get things running again, and I was hoping for that sort of guidance. Please advise me if this is feasible.
If the disassembly route is the only way, then it will be easier for me to just call for a Sears service man to come and fix the problem.