How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tom Johnston Your Own Question

Tom Johnston
Tom Johnston, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8007
Experience:  20 years experience
14207197
Type Your Appliance Question Here...
Tom Johnston is online now
A new question is answered every 9 seconds

I have a Maytag Centennial Dryer and it is not heating. I

Resolved Question:

I have a Maytag Centennial Dryer and it is not heating. I checked the continuity on the heating element and it seems fine. Could it be the thermostat?
Submitted: 3 years ago.
Category: Appliance
Expert:  Tom Johnston replied 3 years ago.
Hi welcome to just answer my name is XXXXX XXXXX i will be helping you today with your problem.

Can I have the model # XXXXX should be inside the door.

If this has been helpful please press accept.Smile
Customer: replied 3 years ago.
MEDC400VWO
Expert:  Tom Johnston replied 3 years ago.
Do you have the back off ?
Customer: replied 3 years ago.
yes, and I removed the heating element. I tested it for continuity and it seemed fine.
Expert:  Tom Johnston replied 3 years ago.
Ok on the left attached to the blower housing is the thermal fuse. It is white about two inches long by a quarter inch wide. It has two wires going to it. Remove the wires and test it for continuity.

If this has been helpful please press accept.Smile
Customer: replied 3 years ago.
The fuse seems fine as well.
Expert:  Tom Johnston replied 3 years ago.
Does it have continuity ?
Customer: replied 3 years ago.
yes. it does have continuity
Expert:  Tom Johnston replied 3 years ago.
Ok put the wires back on it. Do you know how to test for voltage to ground ?
Customer: replied 3 years ago.
no. but willing to learn.
Expert:  Tom Johnston replied 3 years ago.
What you do is remove one wire from the element. Put one lead from the meter to the wire the other to ground. Which would be any metal surface. Turn the dryer on and check for 120 volts do this with both wires. Let me know what you find.
Customer: replied 3 years ago.
they both read at roughly 120.
Expert:  Tom Johnston replied 3 years ago.
If they both get 120 then the element is getting the correct amount of voltage. So this means the element is bad and needs to be replaced.


If this has been helpful please press accept.Smile
Customer: replied 3 years ago.
I tested the voltage on the fuse, should I have been testing on the element. I will try that now.
Expert:  Tom Johnston replied 3 years ago.
That is what I said to test was the wires at the element.
Customer: replied 3 years ago.
both are getting about 118.
Expert:  Tom Johnston replied 3 years ago.
Then the element is getting the correct voltage. So the element is bad and needs to be replaced.


If this has been helpful please press accept.Smile
Tom Johnston, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8007
Experience: 20 years experience
Tom Johnston and other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
Tom Johnston
Tom Johnston
7947 Satisfied Customers
20 years experience