How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask The Home Smithy Your Own Question
The Home Smithy
The Home Smithy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9619
Experience:  30 years repairing appliances
3079445
Type Your Appliance Question Here...
The Home Smithy is online now
A new question is answered every 9 seconds

the salt pellets above the water line in the tank have broken

Customer Question

the salt pellets above the water line in the tank have broken down and have formed a hard crust ,i dont think the softener is working right , for ive noticed more rust staining in the baths , what is the problem.
Submitted: 5 years ago.
Category: Appliance
Expert:  The Home Smithy replied 5 years ago.

The Home Smithy :

Hi. Welcome to JustAnswer. If the answer I provide for you is helpful, please click 'ACCEPT'. I won't be paid if you don't. Thank you.

The Home Smithy :

What you have is called a "Salt Bridge" Just use a broom handle and break up the hardened salt and then fill the salt tank back up. The unit should function normally after that.

The Home Smithy :

Please let me know if you require further assistance, or information.
If not, please click on "ACCEPT".
After you accept, please leave feedback.
Thank you.

The Home Smithy :

What you have is called a "Salt Bridge" Just use a broom handle and break up the hardened salt and then fill the salt tank back up. The unit should function normally after that.

6:17 AM

Please let me know if you require further assistance, or information.
If not, please click on "ACCEPT".
After you accept, please leave feedback.
Thank you.

JACUSTOMER-pnv4cncj- :

does the salt have to be broken up all the way to the bottom of the tank or just to the water line, and does salt level have to be above the water line to work

The Home Smithy :

It is best to break it up as best you can. The broom handle will do that just fine. You dont really have to get all the way to the bottom.
What happens is some of the salt towards the top of where the water gets to during the regeneration cycle sticks together and causes a void under it. Then when the unit goes to do another re gen cycle there isnt any salt to make the brine from due to the void caused by the salt bridge.
Just make sure that there is salt to the bottom of the tank and you will be fine.
Yes the salt needs to be above the water line.