How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 73368
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

I have a newly purchased kenmore elite standalone under counter

Resolved Question:

I have a newly purchased kenmore elite standalone under counter icemaker
which worked great untill a lightning storm about a week ago. I seems to
have no power but has a hum. I check the ground fault outlet which is ok,
and even plugged in into a normal outlet but still no interior light, no leds light
up on insidecontrol panel. I there an internal fuse or reset.
Submitted: 5 years ago.
Category: Appliance
Expert:  Tyler Z. replied 5 years ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

If you have no interior lights or anything, that means your drain pump shorted out, or your main control board in the ceiling shorted and will need to be replaced.

If you have a pump and your unit is not gravity drain, pull your icemachine out and remove the back panel. The ice machine actually plugs into the big plastic drain pump and the drain pump plugs into the wall. Unplug the drain pump from the wall and then unplug the ice machine from the drain pump. Now plug the ice machine into the wall directly. If it doesn't turn the ice machine on, you need a new control board. Otherwise you'll need to replace the drain pump if the ice machine turns on.

Tyler Z. and other Appliance Specialists are ready to help you

Related Appliance Questions